Customer Reviews

See What Our Customers Are Saying

Todd and his team made our loan process seamlessly smooth!!
Mark C
This is my second time getting a loan from this company. I will definitely recommend it to family and friends.... Sergio has great customer service and makes us feel comfortable to ask anything during the process. Looking forward to doing business with this company again -Angie
Angelica S
We've worked with Todd and his staff a few times and each time they have made is a smooth process. They have kept us in the loop throughout each process with constant updates. He's very knowledgeable in the industry and is always looking out for the clients. He'll tell you when something isn't a good idea. We highly recommend Todd and Plaza Residential Mortgage to all of our friends and family.
accounts63
Todd and his staff were very easy to work with, I came in with a note book of questions and left with all of them answered.. I have taken a few loans out and is usually I don't get to meet the main man/women in charge but Todd made sure he came in just to make sure all my questions were answered
mkruggel
Todd helped us with our loan and we felt he and his office were great to work with. We highly recommend Todd Iles as a lender. We even re-financed our loan a year later to take advantage of reduced rates.
karebare1963
Todd couldn't have been more helpful. I did not have an easy loan to process but he made it happen. He and his office staff were very helpful and professional. I will continue to use thier services in the future.
mark0643
Todd has procured loans for me several times. He worked to get the best available interest rates. The loans specifics and timelines were explained clearly. All the details and necessary forms were completed and any questions I had were answered promptly. I highly recommend Todd Iles.
judyb228
We went through Plaza with our home purchase. The experience was great and non-stressful. Then Todd helped me out over the phone to see if a re-fi was a good idea for us a few years later. He was extremely helpful and made the process super-simple. I will be sure to keep him in mind if we need these types of services again in the future.
tracie1992
We were very nervous when we met with Todd Iles. We had no knowledge about the loan process so we placed our trust on him to guide us through the process. And boy we are glad we did. There were a couple bumps in the road, and extra items needed to complete the process but Todd helped us every step of the way. In the end we got the home of our dreams and a mortgage that exceeded our expectations with a lower rate and lower payment. We could not provide a better review because we were pleased way beyond our expectations. Thanks again Todd. God Bless!
jeff3192
We have used Todd several times and each time we are impressed by the professionalism of him and his staff. The last time we used them the refinance took less than 30 days. Would and have recommended him in the past and future.
m g
Anytime you work with Todd it is a great experience. He always speaks slow, he speaks in your terms so you understand everything you are signing. Todd will not go to the next thing till you completely understand what you are signing.
milo54
From the start of the process, Todd and his team covered all of the bases necessary to complete my transaction in a very timely manner. Communication is a strong suit of his operation. My wife and I are very pleased that we chose to workTodd.
brad73547
Todd is the best. He did everything on time and we have the best service on all the loans Todd did for us. Also his office staff is great. We had three or four loans that Todd had done for us and we were very happy with all of them,
2008vet
My wife and I used Plaza Residential Mortgage after a recommendation from a friend. We have used them 3 times. The first time was in 2009 when we first bought our house in Oakland and two more times to refinance. The last time we used them was in 2013. The experience was great despite their office being in South Cal and We were in Oakland. The first time required more paper work and quite a few signatures but all was managed through email and telephone. The two times we refinanced, was even easier as they already had all our paper work and information so it was very simple. English is my second language so speaking to someone you could understand clearly was essential. Todd responded fairly quickly to all our questions about the process and rates. I recall the last time he set up some numbers on his computer and he sent me the link so I could see some variations using different scenarios. That was pretty cool and let me and my wife figure out that we were making the correct decision to refinance. Hope this helps you when you are searching for a great lender.
RobbyAS
Todd is such an easy person to work with. He explained our options in terms we could understand. He worked with us in getting all the information we needed for the process. He promptly returned our email or phone calls and he never made us feel like we had a 'dumb' question. We have the utmost trust in Todd and his staff. They all worked together in finding and achieving what worked for us, and not only would we recommend him, we have recommended him to our son, who also got the same attention and dedication for him and his family. Claudia and Jill are his right and left hands, and they really took care of all the little and big details, and together you could not ask for a better team to work with.
jkarrie18
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