Customer Reviews

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From the start of the process, Todd and his team covered all of the bases necessary to complete my transaction in a very timely manner. Communication is a strong suit of his operation. My wife and I are very pleased that we chose to workTodd.
Todd is the best. He did everything on time and we have the best service on all the loans Todd did for us. Also his office staff is great. We had three or four loans that Todd had done for us and we were very happy with all of them,
My wife and I used Plaza Residential Mortgage after a recommendation from a friend. We have used them 3 times. The first time was in 2009 when we first bought our house in Oakland and two more times to refinance. The last time we used them was in 2013. The experience was great despite their office being in South Cal and We were in Oakland. The first time required more paper work and quite a few signatures but all was managed through email and telephone. The two times we refinanced, was even easier as they already had all our paper work and information so it was very simple. English is my second language so speaking to someone you could understand clearly was essential. Todd responded fairly quickly to all our questions about the process and rates. I recall the last time he set up some numbers on his computer and he sent me the link so I could see some variations using different scenarios. That was pretty cool and let me and my wife figure out that we were making the correct decision to refinance. Hope this helps you when you are searching for a great lender.
Todd is such an easy person to work with. He explained our options in terms we could understand. He worked with us in getting all the information we needed for the process. He promptly returned our email or phone calls and he never made us feel like we had a 'dumb' question. We have the utmost trust in Todd and his staff. They all worked together in finding and achieving what worked for us, and not only would we recommend him, we have recommended him to our son, who also got the same attention and dedication for him and his family. Claudia and Jill are his right and left hands, and they really took care of all the little and big details, and together you could not ask for a better team to work with.
I am incredibly picky on who I work with. I screened 6 different lenders for my special situation in trying to buy and sell a home. Todd was the only one out of 6 to figure out how to get me my loan to help me buy/sell my homes. He is resourceful, very fast to respond, and very professional. I recommend him to all my friends, even if they are in different regions of California.
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